FAQ

Kia ora! Here are answers to the questions we get asked most. If yours isn't here, email us at info@indigoandprovisions.com and we'll get back to you.

Ordering & payment

I'm having trouble placing my order. What can I do?
Please email us at info@indigoandprovisions.com explaining the issue and we'll do our best to sort it out as soon as possible. Our customer service operates Monday to Friday, 9:00am to 5:00pm.

What forms of payment do you accept?
We accept all major credit cards and most online payment platforms, including PayPal and Apple Pay. We also offer Buy Now Pay Later through Afterpay.

Shipping & collection

Where do you ship to?
We ship to New Zealand and Australia. If you're outside of New Zealand or Australia and would like to order, please get in touch at info@indigoandprovisions.com and we'll see what we can do.

Which courier service do you use?
We use GoSweetSpot to ship all orders. Depending on the service required, your order may be sent with PostHaste Couriers, NZ Couriers, New Zealand Post or FedEx. Once your order has been sent you'll receive an email with tracking information. See our Shipping policy for more.

Does my order require a signature on delivery?
By default, our couriers require a signature on delivery for both New Zealand and Australian orders. If you'd like your order left at its destination without a signature, let us know in the notes section of your order and we'll instruct the courier.

Can I pick up my order in store?
Yes. Choose pickup at checkout and collect your order from our store at Level 1, 28 Worcester Boulevard, The Arts Centre, Christchurch. Orders are usually ready within 24 hours and we'll email you when yours is ready. We're open 10am to 5pm daily.

Returns & exchanges

Can I return or exchange my order?
We don't offer refunds, so please choose carefully. We're always happy to advise on sizing and fit before you buy. Within 14 days of purchase we can exchange size or style where possible, or issue store credit if what you'd like isn't available. Items must be unused, in their original condition with swing tags attached. Sale items can't be returned. Please email us before sending anything back.

What about I&P Recycle items?
You have 48 hours after receiving an I&P Recycle item to contact us if you'd like to return it. Because we sell on behalf of others, Recycle returns are processed as store credit only.

Do you accept returns on orders shipped to Australia?
We don't accept returns, exchanges or refunds on orders shipped outside New Zealand. Please get in touch before ordering and we can help with fit and send measurements.

Read the full Returns Policy, including what to do if an item is faulty. We will always uphold our responsibilities under the Consumer Guarantees Act.